Why is my base station not charging?Your base station cable is damaged. A less likely but still possible reason is that the base station’s charging cable is damaged. Check for any breakage, cuts, or burns in the cable. If your cable looks damaged, this may be the reason the batteries aren’t charging. The batteries are bad.
What if a base station doesn't turn on?If the base station is plugged into a working outlet (and the power cable isn’t damaged) but still isn’t turning on, try restarting the base station. To do that, Turn over the base station and unscrew the battery cover using a screwdriver. Remove the batteries from the base station and wait a minute or two before reinserting them.
Why is my power station not charging to 100%?Your power station is not charging to 100% or suddenly goes to zero. Possible causes: Do a deep cycle calibration: discharge completely, then charge to 100% uninterrupted. If it doesn’t help, means there is cell imbalance inside your lithium power pack. Some models support battery balancing via firmware. Check your manual or consult support. 4.
Why is my SimpliSafe base station not charging?If you are having issues charging your SimpliSafe Base Station’s batteries, below are a few possible causes: You may be using the wrong type of batteries. SimpliSafe Base Stations use Nickel Metal Hydride (NiMH) rechargeable batteries, hence why the base stations can be recharged. If you use the wrong batteries, your base station might not charge.
Why is my power station taking so long to charge?Your power station is taking too long to get charged. Possible causes: Use thick, short, high-quality cables for efficient charging. Charge with a high-wattage wall adapter or DC/DC car charger. If the unit gets hot, it’ll slow the charging to protect itself. Charging early in the day or in a cool area can speed things up. 6.
What if I have problems with my base station?If you continue to experience issues with your Base Station, please reach out to our Support Team at [email protected]. We prefer to help you solve technical issues over email as opposed to phone so we can request photos and videos and send you step-by-step troubleshooting instructions you can then look back on if need
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If it detects an issue, you''ll get the warning "Battery Failure - Base Station Batteries are not charging". To resolve the issue, you''ll want to access the battery compartment to
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Your base station cable is damaged. A less likely but still possible reason is that the base station’s charging cable is damaged. Check for any breakage, cuts, or burns in the cable. If your cable looks damaged, this may be the reason the batteries aren’t charging. The batteries are bad.
If the base station is plugged into a working outlet (and the power cable isn’t damaged) but still isn’t turning on, try restarting the base station. To do that, Turn over the base station and unscrew the battery cover using a screwdriver. Remove the batteries from the base station and wait a minute or two before reinserting them.
Your power station is not charging to 100% or suddenly goes to zero. Possible causes: Do a deep cycle calibration: discharge completely, then charge to 100% uninterrupted. If it doesn’t help, means there is cell imbalance inside your lithium power pack. Some models support battery balancing via firmware. Check your manual or consult support. 4.
If you are having issues charging your SimpliSafe Base Station’s batteries, below are a few possible causes: You may be using the wrong type of batteries. SimpliSafe Base Stations use Nickel Metal Hydride (NiMH) rechargeable batteries, hence why the base stations can be recharged. If you use the wrong batteries, your base station might not charge.
Your power station is taking too long to get charged. Possible causes: Use thick, short, high-quality cables for efficient charging. Charge with a high-wattage wall adapter or DC/DC car charger. If the unit gets hot, it’ll slow the charging to protect itself. Charging early in the day or in a cool area can speed things up. 6.
If you continue to experience issues with your Base Station, please reach out to our Support Team at [email protected]. We prefer to help you solve technical issues over email as opposed to phone so we can request photos and videos and send you step-by-step troubleshooting instructions you can then look back on if needed.
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